Return Policy
Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Parcels that have been undelivered due to rejection of delivery, missed, failed delivery or due to incorrect details being supplied for delivery, the item/s cost will only be refunded. This is to cover the postage cost incurred for sending out the item/s.
Damaged items
If an item you receive is damaged please contact us within 24 hours of receipt. We cannot be held responsible after this time. We will require you to send us photos and/or videos of the damaged items within 48 hours of you letting us know about the damaged item so we can claim the damages back from our couriers. You can contact us using the contact us section on our website or by emailing hello@ivygreyinteriors.co.uk
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We aim to process refunds within 72 hours of receiving returned goods.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Returns address
To return your product, you should mail your product to:
Unit 3B North Quays Business Park,
United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.